Welcome to an electrifying episode of Pillar Talk! We’re thrilled to introduce our first special guest, Nicole Kaufman. Nicole is currently the Chief Transformation Officer for Genesis Healthcare. Nicole and Chris have known each other for 15 years and she is one of the most talented and thoughtful leaders in the post-acute care setting.
Nicole has more than 15 years of leadership experience in various areas of the senior housing space. Having started her career by navigating specific roles in operations and business development, Nicole then channeled her success by organizing portfolio efforts at the enterprise level. This experience has tailored her ability to keenly identify and create growth strategies, build competitive team profiles, and optimize performance in operational, clinical, and business development disciplines. Focused on innovation and customer satisfaction at the resident, employee, and referral source levels, she is an experienced executive with a talent for analyzing competitive landscapes, conducting research, and aligning product offerings with customer requirements. These items then translate to performance improvement at the center level and within an organization to create improved NOI, increased census, and long-term staff retention. Nicole has had the privilege of speaking at industry conferences such as AHCA on innovation in healthcare. She has previously served in capacities such as Vice President of Operations, Vice President of Business Development, Vice President of Program Development, and Chief Development Officer for various organizations. Nicole has a Bachelors of Science in Education focused in Communication Sciences and Disorders from The University of Georgia.
“What’s important about being a catalyst is that you create sparks everywhere you go.”Nicole Kaufman
In this engaging conversation, Nicole joins Chris to explore the pivotal role of leadership and its profound impact on teams, quality, and overall success. They delve into a range of crucial topics, including the influence of culture, the transformative effects of the COVID-19 pandemic, and the art of becoming a catalyst for improvement within care settings.
Nicole’s inspiring perspective emphasizes the importance of leadership in creating an environment where everyone can thrive. Join us for this enlightening episode, as we unravel the true power of leadership in shaping a brighter future.
“I know that I’m going to win if the people around me are winning, too. And the way for people to really execute is to feel good about who they are, is to feel good about the impact that they’re making, and to me – leadership really drives that.”Nicole
Nicole and Chris dive into the importance of leadership and it’s impact to your teams, quality, and success. Topics such as culture, the impact of COVID-19, becoming a catalyst for improvement in the care setting, and much, much more are covered in this enlightening episode.